Shipping Policy

Thank you for shopping with Eloura Beauty. Here's everything you need to know about getting your order.

Free US shipping

Standard shipping is free on all orders within the contiguous United States.

Delivery time

Orders are processed and shipped within 1–3 business days. After shipping, delivery usually takes 5–7 days, so most orders arrive within 6–10 business days. Business days are Monday to Friday and don't include public holidays.

Where we ship

We currently ship within the contiguous United States only. We can't ship to Alaska, Hawaii, US territories, APO/FPO addresses or other countries yet.

Order tracking

Once your order ships, you'll receive an email with a tracking number. You can follow your order anytime on our Track Order page.

Delays

Carrier delays can happen during busy seasons, bad weather or other events outside our control. If your tracking hasn't updated in 7 business days, email us and we'll look into it.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible and we'll do our best to update it before your order ships.

Damaged, missing or wrong items

If your order arrives damaged, defective or isn't what you ordered, see our Return Policy. We'll make it right at no cost to you.

Questions?

Email us at srmorgllc@gmail.com with your order number and we'll be happy to help.