Return Policy
We want you to love your Eloura Beauty order. If something isn't right, here's how returns work.
14-day returns
You can request a return within 14 days of delivery.
What can be returned
For hygiene reasons, items must be unopened and unused, with the seal intact and in their original packaging. Opened or used products can't be returned unless they arrived damaged, defective or wrong.
Free return shipping
We cover the cost of return shipping. Once your return is approved, we'll email you a prepaid return label and instructions.
How to start a return
- Email srmorgllc@gmail.com within 14 days of delivery with your order number and the item you'd like to return.
- We'll reply with your prepaid return label and the return address.
- Pack the unopened item securely and drop it off with the carrier.
Please don't send items back without contacting us first, as we can't process returns sent to the wrong address.
Refunds
Once we receive and inspect your return, we'll email you to confirm and refund the item to your original payment method. Your bank or card provider may take a few extra business days to show the refund.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
Questions?
Email us at srmorgllc@gmail.com and we'll be happy to help.